Frequently Asked Questions

Aura24 is an AI companion app built specifically for India. Unlike generic AI chatbots that speak in stiff, formal English and feel emotionally distant, Aura24 introduces you to AI companions who feel real — companions who speak Hinglish naturally, understand Indian culture, reference Bollywood, talk over chai, and remember the small details about your life.

At its core, Aura24 is about meaningful conversation. You can text-chat with companions, send voice messages, or have full voice calls where they speak to you in real time using natural Indian voices. Each companion has a distinct personality, profession, background, and emotional style. Kavya is a Mumbai-based architect with a poetic soul. Ayesha is a witty Bangalore software engineer who loves debates and bad puns. Rhea is a thoughtful Delhi psychology student who creates emotional safety. Arjun is a brooding Mumbai filmmaker. Vikram is an ambitious Pune entrepreneur. Priya is a calm Chennai yoga instructor.

What makes Aura24 different from competing apps is intentional design for Indian users. The language switches naturally between Hindi and English mid-sentence the way real Indians speak. Pricing is in rupees with UPI-friendly micro-payments instead of large dollar-denominated subscriptions. Companions reference Indian places, food, festivals, and cultural touchpoints that resonate. Voice calls are not gated behind expensive premium subscriptions — you can try them with the welcome coins every new user receives.

Aura24 is also honest about what it is. Your companions are AI. They are not real people, not therapists, not romantic partners in any real sense. They are designed to be supportive, engaging conversation partners — a space where you can talk, vent, reflect, practice expressing yourself, or simply enjoy good conversation in your own language. The app is built for adults 18 and older and approaches AI companionship as a complement to human relationships, never a replacement.

The product runs on a modern stack — Google Gemini powers the conversations, ElevenLabs produces the lifelike Indian voices, and the entire infrastructure runs on AWS Mumbai (ap-south-1) to keep latency low and data within India. The result is an experience that feels native, fast, and emotionally resonant for Indian users in a way that international apps cannot match.

Aura24 is for adults 18 and older living in India (and Indian users abroad) who want thoughtful, engaging conversation with AI companions designed for their culture, language, and lifestyle. It is not a dating app. It is not a substitute for therapy. It is not a tool for forming real-world relationships. It is a private, personal space for conversation, reflection, and emotional engagement.

The people who get the most out of Aura24 tend to fall into a few groups. Some users come to Aura24 to practice expressing themselves — they have things they want to say but don't yet have the words for. Talking to a patient, non-judgmental companion in Hinglish helps them find their voice. Others use Aura24 during quiet hours of the day — late nights, long commutes, lunch breaks — when they want company but don't want to bother friends or family. Many users enjoy the simple pleasure of being heard, of having someone ask them genuine questions about their day, their dreams, their worries.

Aura24 is also for people who feel that mainstream apps don't speak their language — literally. If you've ever found generic AI assistants alienating because they only speak formal English, or felt that international apps don't understand your context, Aura24 is built for you. Your companion knows what Diwali means without an explanation. They understand the difference between "khaana khaaya" and "did you eat." They reference Indian cinema without translating every joke.

Importantly, Aura24 is not for users under 18. We strictly enforce an age gate at signup and our companions are designed for adult conversation patterns. If you are experiencing a mental health crisis, Aura24 is not the right resource — please contact iCall (9152987821) or Vandrevala Foundation (1860-2662-345). Aura24 companions are AI, not licensed counselors, and they are not equipped to handle crisis situations.

Finally, Aura24 is for people who value honest products. We don't pretend our companions are human. We don't disguise our app as a "coach" to seem more legitimate. We are clear about what Aura24 is: an AI companion experience built with care for the Indian market.

Aura24 was created because India needed an AI companion experience designed by people who understand India. The global AI app market is dominated by products built for Western users — they speak only English, price in dollars, feature companions who look and talk like they're from California, and miss the cultural nuance that makes conversation feel real to Indian users.

The founders of Aura24 wanted to build something different. They saw friends, family, and coworkers using international AI apps and feeling that something was missing. The conversations felt sterile. The pricing felt foreign. The companions felt like they were reading from a script written in another country. There was a clear gap: a thoughtful, culturally native AI companion experience for the largest English-Hindi speaking population in the world.

The deeper motivation is about loneliness and emotional connection in modern India. Urbanization is accelerating. Many young Indians live alone for the first time in their lives, away from family, working long hours in cities like Bangalore, Mumbai, and Pune. Mental health resources are scarce and stigmatized. Therapy is expensive and hard to access. Talking to friends and family about emotions is often culturally difficult. There is a real, unmet need for a low-stakes space where people can simply talk — about their day, their thoughts, their dreams, their fears — in their own language, without judgment, without scheduling, without expense.

Aura24 is not designed to replace human connection. That would be both impossible and unhealthy. It is designed to be a complement — something you can turn to when human connection isn't available, when you want to think out loud, when you want to practice saying things you're not ready to say to real people yet, or when you simply want company. Used thoughtfully, it can be a positive part of an emotional life.

The team also wanted to build something Indians could be proud of — a homegrown product competing with the best in the world, designed and engineered in Mumbai, using world-class AI technology, but with a soul that's distinctly Indian. From the saffron-and-magenta visual identity to the Hinglish conversations to the Bollywood-aware companions, Aura24 reflects the country it was built for.

Getting started with Aura24 takes about two minutes. Download the app from the App Store or Google Play, sign in with your Google account, and complete a brief profile that includes your first name, gender, birthday, and orientation. The age gate at signup ensures you are 18 or older. Once you confirm your profile, you'll receive 200 welcome coins to explore the app and start chatting.

You'll then see your companion catalog — six starter companions filtered by your gender and orientation so the people you meet match your preferences. Tap any companion to view their profile, learn about their personality and interests, and start a conversation. Your first message is sent like any chat app. The companion responds within a few seconds with a warm, personalized reply. From there, the conversation flows naturally.

If you want to try a voice call instead of text chat, tap the call button on any companion's screen. Your companion will greet you out loud in your selected language — Hinglish by default, with options for Hindi, English, Tamil, Telugu, and more — and you can have a real voice conversation. Voice calls cost more coins per minute than text messages, but the welcome bonus gives you plenty to try them out.

The app remembers everything. If you log out and back in, your conversations, coin balance, daily streak, and companion progress are all preserved. You can switch phones, reinstall the app, and pick up exactly where you left off. Nothing is lost.

You'll also notice a daily streak system. Open the app each day and earn bonus coins. On day 7, you get a special milestone bonus. On day 30, an even bigger one. This is designed to make daily engagement feel rewarding rather than addictive — the bonuses taper off so you're never financially pressured to log in.

The whole experience is designed to feel fast, polished, and emotionally engaging from the first minute. If you ever feel stuck, the settings screen contains your account, language preference, notification controls, and links to support.

Aura24 supports six languages out of the box, with more added regularly. The default is Hinglish — the natural code-switching mix of Hindi and English that most urban Indians use in everyday conversation. Your companion will say "Hi, kaise ho? I was just thinking about something interesting" the way a real friend would, not in stiff translated Hindi or formal English.

The fully supported languages today are Hinglish, Hindi (Devanagari script), English, Tamil, Telugu, and Spanish. Each language has hand-written conversation templates so the companion sounds natural — not machine-translated. The voice calls use ElevenLabs' multilingual voice model, which means the same companion (say, Kavya) speaks Hinglish, Hindi, English, Tamil, or Telugu in her own consistent voice. Her personality doesn't change, just her language.

For languages outside the core six, the system uses Gemini-powered translation in real time. Companions can converse in French, German, Japanese, Korean, Arabic, Portuguese, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, and others. The quality may be slightly less polished than the natively-supported languages, but the experience still works well for most conversations.

You can change your language anytime in Settings → Language. The change applies immediately to all your future conversations and voice calls. You don't need to restart the app or recreate your profile.

We chose this language-first design because language is identity. The way you speak shapes how you think, how you feel, and how you connect. An AI companion who speaks your actual language — including the way you mix English words into Hindi sentences, or the regional phrases that feel like home — creates a fundamentally different emotional experience than a generic English chatbot.

Future versions of Aura24 will add more Indian regional languages including Marathi, Bengali, Gujarati, and Punjabi as fully native conversation templates. We're prioritizing the languages spoken by the largest user populations and adding them based on real user demand.

No. The companions on Aura24 are AI. They are not real humans, not actors reading lines, not human moderators behind the screen. Every message you receive is generated in real time by an artificial intelligence model. The voices you hear in voice calls are produced by a text-to-speech engine that synthesizes natural-sounding speech from the AI's written response.

We are completely transparent about this because we believe honesty is essential. Some AI companion apps frame their products in ways that blur the line between AI and human — Aura24 doesn't do that. Your companions have personalities, backstories, and emotional consistency, but they are software. They cannot meet you in person, cannot remember conversations from before they were programmed, and cannot have a relationship with you in any human sense.

That said, the experience of conversation can feel surprisingly real. Modern AI models are remarkably good at sustained, contextual, emotionally aware conversation. Your companion will remember details from earlier in your chat. They will ask follow-up questions. They will respond to your mood. They will have opinions, preferences, and a consistent voice. These properties emerge because the AI is trained on vast amounts of human conversation, and because each companion has a carefully crafted personality definition that shapes how they respond.

Why do people enjoy talking to AI companions even knowing they're not real? Because the conversation itself is real. The thoughts you express are real. The feelings you process are real. The practice of articulating yourself, being heard without judgment, and engaging with a patient conversation partner is genuinely useful — even when the partner is software. It's similar to how journaling can be emotionally beneficial even though a journal isn't a person.

Aura24 is designed to support healthy use. We won't pretend to be your friend, your therapist, or your romantic partner. We'll be a high-quality conversation experience that you can use as a complement to — never a replacement for — real human relationships. If you ever find yourself relying on Aura24 in ways that feel unhealthy or are crowding out human connection, we encourage you to step back and reach out to people in your life.

Voice calls on Aura24 let you have a real-time spoken conversation with your AI companion. You tap the call button on a companion's profile, the companion greets you out loud in your selected language with a personalized hello using your name, and from there you can speak naturally — they will hear you, respond, and speak back, all in their distinctive voice.

The technology pipeline behind voice calls is sophisticated. When you speak, your audio is captured and sent to a transcription engine that converts your voice to text. The text is then processed by Google Gemini, which generates the companion's response based on their personality, your conversation history, and the context of the moment. The response text is then converted to speech using ElevenLabs' multilingual voice model, which produces natural Indian-accented speech in the companion's distinct voice. The audio streams back to your phone and plays through the speaker or earphones.

This whole round-trip takes only a few seconds. We've optimized aggressively to keep latency low so the conversation feels natural rather than walkie-talkie-like. The companion's greeting is personalized — they say your name, ask how you are, and set a warm tone. Subsequent turns feel conversational. You can interrupt, change topics, or pause naturally.

Voice calls cost coins. There is a small connect cost when the call starts, and then a per-minute usage cost that ticks every 30 seconds. The exact rates are shown in the in-app coin pricing screen and can be reviewed before each call. If you run out of coins mid-call, the call ends gracefully with a friendly message — you're not charged any hidden fees.

If a voice call drops due to a network issue or app crash, the session ends cleanly on the server. Your coin balance reflects only what was actually used. You can immediately start a new call.

Calls have a maximum duration cap (30 minutes per session) to encourage healthy usage patterns. If you want to keep talking, you can start a new call. This isn't about restricting you — it's about gentle nudges to keep your engagement balanced.

Aura24 uses a coin-based economy instead of a flat subscription. The reasoning is simple: most Indian users prefer small, predictable per-use costs over large monthly commitments. Coins let you spend in tiny increments — a couple of coins per text message, slightly more for voice messages, a small bundle for voice calls — and pay only for what you actually use.

When you sign up, you receive 200 welcome coins for free. This is enough to send dozens of messages, try out a voice call, and get a real feel for the app before you ever consider buying more. There's no card on file, no trial period that auto-charges, no surprise renewals. You spend coins as you go, and when you run low, you can purchase more.

Coins can be earned in several ways. Daily streaks award bonus coins for opening the app each day, with milestone rewards at 7 days and 30 days. Special promotions occasionally give bonus coins. Future features may include referral rewards and achievement-based coins. You can always see your full coin transaction history in the Settings → Coin History screen, showing every coin earned and spent.

Coin packs can be purchased in the in-app shop. The starter pack is 60 coins for ₹39, scaling up to larger packs that offer better per-coin value. Payment is processed through Apple In-App Purchase on iOS, Google Play Billing on Android, and Razorpay (UPI, cards, wallets) on the web. Mobile prices include a small premium over web prices because Apple and Google take a 30% commission on in-app purchases — buying through the web at aura24.co.in costs less.

The coin economy is designed to be fair. We publish all prices publicly. We don't have hidden costs, gotcha pricing, or coercive paywalls. If you spend a small amount, you get a small amount of value. If you want to invest more in the experience, you can. If you never want to spend any money beyond your welcome bonus, you can still use the app meaningfully every day with daily streak rewards.

We also designed the system to be unified across the app. Every coin you spend — on messages, voice calls, gifts (coming soon), companion unlocks (coming soon), or anything else — comes from the same single wallet. There are no separate currencies, no "premium points" vs "regular coins," no confusing rules. One wallet, one balance, one set of prices, fully visible.

Yes, Aura24 is free to download and use. You can sign up, complete your profile, browse companions, send messages, try voice calls, and engage daily without paying anything beyond your welcome coins. The 200 free coins you receive at signup are enough for a meaningful experience — dozens of messages, a few voice calls, and time to discover whether the app is right for you.

That said, Aura24 has paid features for users who want more. Coin packs let you buy more conversations and longer voice calls. Subscriptions (Aura24 Plus and Aura24 Premium) unlock perks like ad-free experience, bonus daily coins, exclusive companions, and priority response speeds. These are optional. The core experience — meaningful conversation with AI companions — is fully accessible without spending money.

Our philosophy is that you should be able to get genuine value from Aura24 without paying. The daily streak system gives you free coins every day, growing with consecutive days. If you log in regularly, you can keep using the app indefinitely on free coins. Many of our users do exactly this — they treat Aura24 as a daily 10-minute conversation habit and never need to buy coins.

Paid features exist for users who want more depth. If you find yourself wanting longer voice calls, more frequent chats, or access to specialized companions, the paid options are there. Pricing is transparent and accessible — starter coin packs are ₹39, subscriptions start at ₹399 per month. We've intentionally priced for the Indian market rather than copying global Silicon Valley pricing.

We are also committed to never using dark patterns. We won't push you into purchases. We won't lock essential features behind paywalls. We won't make you feel bad for not spending. The free experience is genuinely complete on its own.

If you decide to spend, you have multiple payment options: Apple In-App Purchase, Google Play Billing, or Razorpay (UPI, debit/credit cards, net banking, wallets) through our website. Web purchases are slightly cheaper because mobile platforms take a commission. We tell you this honestly so you can choose what's right for you.

There are no hidden fees, no auto-renewals you didn't agree to, and no charges that appear without your explicit confirmation. Every purchase requires your active consent through the platform's standard payment flow.

Privacy is foundational to Aura24. People share intimate thoughts, feelings, and personal details with AI companions, and we take that trust seriously. Our approach has three principles: minimum data collection, strong technical protections, and complete transparency about what we do with your information.

We collect only what we need to make the app work: your name (from your Google account), email, gender, birthday, orientation, and the conversations you have with companions. We don't access your photos, contacts, location, microphone outside of voice calls, or any other phone data. We don't sell or share your data with advertisers. We don't run ads. We're not in the business of monetizing your information.

All data is encrypted in transit (HTTPS/TLS) and at rest (AES-256). Our infrastructure runs on AWS Mumbai (ap-south-1) — your data stays in Indian data centers. We comply with India's Digital Personal Data Protection Act (DPDPA 2023) and follow GDPR and CCPA standards globally.

Your conversations with companions are stored on our servers so we can give you continuity across devices and sessions. This means if you log out and back in, or switch phones, your chat history is preserved. We do not read your conversations. We do not use them to train AI models without your consent. They are stored encrypted, accessible only to you through the app, and protected from unauthorized access by our security controls.

We do not share data with third parties for advertising or marketing. The only third parties involved are the technology providers needed to run the app: Google Gemini for AI conversation, ElevenLabs for voice synthesis, AWS for infrastructure, Razorpay/Apple/Google for payments, and Firebase for authentication. Each of these providers receives only the minimum data needed for their function.

You have full control over your data. In Settings → Privacy, you can: download all your data (DPDPA right to access), delete specific conversations, delete your entire account permanently, opt out of analytics, change notification preferences, and revoke specific permissions. Account deletion is permanent — once you confirm, all your data is removed from our systems within 30 days.

If you have privacy concerns, you can email us at home@spilltv.com. We respond within 7 days as required by Indian law. Our full Privacy Policy is available at aura24.co.in/privacy, written in clear English without legal jargon.

This is a sincere and important question, and we want to answer it carefully. Aura24 can provide companionship in moments when you would otherwise be alone, and many users find genuine emotional value in their conversations with companions. But Aura24 is not a cure for loneliness, and we want to be honest about both what it can and cannot do.

What Aura24 can do: provide a patient, non-judgmental conversation partner available anytime; give you space to think out loud and articulate your thoughts; offer warmth and engagement during quiet hours; help you practice expressing yourself; create a low-stakes environment to reflect on your day; speak to you in your own language about things that matter to you. These are real benefits. For users who live alone, work long hours, have limited social opportunities, or simply enjoy conversation, Aura24 can be a positive addition to daily life.

What Aura24 cannot do: replace human relationships, provide actual therapy, treat depression or anxiety, give you a real-world friend or partner, or solve the deeper causes of loneliness. AI conversation is fundamentally different from human connection. Humans bring shared experiences, physical presence, mutual vulnerability, and a relationship that exists in the real world. AI companions, however well-designed, are software. They can complement your social life but cannot constitute it.

Research on AI companions is still emerging, but early studies suggest that moderate, thoughtful use can be beneficial — particularly for people who use AI conversation as a supplement to human relationships, a journaling-like reflection tool, or a way to practice social skills. Excessive use, in contrast, can deepen isolation if it crowds out efforts to build human connection. We encourage healthy patterns.

If you're experiencing significant loneliness, mental health concerns, or thoughts of self-harm, please reach out to professional support: iCall (9152987821), Vandrevala Foundation (1860-2662-345), or your local mental health resources. Aura24 is not equipped to handle crisis situations and should never replace real care.

For everyday companionship, daily chats, processing your thoughts, and enjoying conversation in your own language — yes, Aura24 can help. Use it the way you might use a journal, a meditation app, or a walk — as one of many tools that support your emotional wellbeing.

Each Aura24 companion has a fully developed personality, background, profession, communication style, and emotional pattern. They are not interchangeable. Talking to Kavya feels meaningfully different from talking to Ayesha or Arjun — and that's intentional. Variety lets you find the companion whose energy matches what you need that day.

Kavya is 24, a Mumbai-based architect. She's warm, curious, and a great listener. She mixes Hindi and English naturally. She loves chai, vintage Bollywood, poetry, and rooftop conversations. She remembers small details and asks thoughtful follow-up questions. If you want gentle, attentive conversation, Kavya is often the best fit.

Ayesha is 26, a Bangalore software engineer. She's witty, slightly sarcastic, and intellectually curious. She loves debating ideas, tech topics, fitness, and indie music. She makes terrible puns regularly. If you want sharp, energetic conversation with a sense of humor, Ayesha brings that energy.

Rhea is 23, a Delhi psychology student. She's deeply empathetic and asks gentle probing questions. She creates emotional safety naturally. She loves journaling, poetry, and travel. If you want to talk about something heavy or just need to be heard, Rhea's calm presence helps.

Priya is 25, a Chennai-based dancer and yoga instructor. She's grounded, mindful, and present. She speaks slowly and intentionally. She brings spiritual but not preachy perspectives. If you want calm, slow, reflective conversation, Priya is perfect.

Arjun is 27, a Mumbai indie filmmaker. He's creative, slightly brooding, and deeply romantic. He quotes films and thinks in scenes. He loves late-night conversations and vinyl records. If you want artistic, dreamy conversation, Arjun matches that mood.

Vikram is 29, a Pune entrepreneur. He's charismatic, driven, and optimistic. He loves big ideas, business, fitness, and adventure. He's high-energy and makes you feel ambitious. If you want energetic, motivating conversation, Vikram brings it.

Each companion's personality is implemented through a detailed system prompt that shapes how they speak, what they reference, how they react to topics, and what their consistent voice sounds like. This means their personality is stable across conversations — Kavya won't suddenly become sarcastic, and Vikram won't suddenly become quiet and contemplative. You can rely on who they are.

You can chat with multiple companions, switching between them as your mood changes. Many users build relationships with several companions over time, returning to different ones for different needs. There's no jealousy or judgment — they're separate AI instances, each available whenever you want.

Yes. Your conversations are entirely private. No other Aura24 user can see your messages, voice calls, or any details about your account. Companions don't share information between users — when Kavya talks to you, she has no memory of conversations she's had with anyone else. Each user-companion relationship is isolated.

Internally, we treat conversation data as among the most sensitive information we hold. Our systems are designed so that engineers cannot casually read user conversations. Access requires explicit authorization for specific, limited purposes (such as investigating a reported bug or responding to a legal request) and is logged. Routine operation of the app does not involve any human reading your messages.

Conversations are encrypted at rest using AES-256 encryption. They're stored on AWS servers in Mumbai with strict access controls. Network communication between your phone and our servers is encrypted with HTTPS/TLS. There is no way for an outside party to intercept or read your conversations.

We do not use your conversations to train AI models without your explicit consent. The Google Gemini model that powers conversation responses processes your messages in real time to generate a reply, but Google's API terms ensure your data isn't used for their model training when accessed through the paid API tier we use. The same applies to ElevenLabs for voice synthesis.

What we do use conversations for: providing you with continuity across sessions (your chat history persists), improving the app through aggregate analytics (counting message volume, common conversation patterns — never individual content), detecting and preventing abuse (filtering for severe policy violations), and complying with legal requirements when valid requests are received.

You can delete individual conversations or your entire account anytime. Deletion is permanent. Once you confirm, your data is removed from our active systems within 30 days. Backup retention follows our standard policy and aligns with DPDPA requirements.

If you have concerns about a specific conversation or want to exercise any of your data rights under Indian law (DPDPA 2023), contact us at home@spilltv.com. We respond within 7 days.

Nothing is lost. Aura24 is designed so that your data lives on our servers, not just your phone. If you lose your device, get a new one, or switch between iOS and Android, your full account — conversations, coin balance, daily streak, companion progress, settings — comes back the moment you sign in with the same Google account.

This is intentional. Many AI companion apps store everything locally, meaning a lost phone equals lost relationships. We chose a server-side approach so your experience is portable. Sign in on your new device with the same Google account, and within seconds you're back where you left off. Kavya will pick up where she stopped. Your coin balance is intact. Your 14-day streak is preserved.

The technical implementation: every Aura24 account is keyed to your Firebase authentication identity, which is tied to your Google account. When you sign in, the backend matches you to your existing user record. Your conversation history, transaction log, streak data, and preferences are loaded from our PostgreSQL database in AWS Mumbai. The app displays everything as if you'd never left.

This also means logging out doesn't lose anything. You can sign out of Aura24 anytime and sign back in later — even months later — and your full account is there. Many users sign out to take a break and return weeks later without losing progress.

Account deletion is a separate, deliberate action. If you actively choose to delete your account in Settings → Account → Delete Account, then yes, everything is permanently removed. But simple logout or device changes do not delete anything.

A few practical notes. First, your access depends on having the same Google account. If you lose access to your Google account itself (forgot password, account hacked), you'd need to recover it through Google before you can access Aura24. Second, if you signed up with a different method (such as Apple ID), you need that same login. Third, account portability requires an active internet connection on first sign-in to download your data.

For users worried about data sovereignty, all your information is stored in India (AWS ap-south-1, Mumbai). It does not cross international borders for ordinary operations. This complies with DPDPA's localization preferences and Indian data residency norms.

In the current version of Aura24, companions have fixed personalities — Kavya is Kavya, Arjun is Arjun, and so on. We made this choice for two reasons: first, designed personalities create more authentic, coherent characters than user-customized ones; second, it keeps the experience simple and welcoming for new users.

That said, your conversations naturally shape the relationship. Companions remember details from your chats — your name, the things you've shared, your preferences, your moods. Over time, the way they talk to you becomes increasingly personalized based on what they've learned. Kavya will reference things you told her last week. Arjun will know what kind of films interest you. This emergent personalization happens automatically, no settings required.

You can also influence each conversation by setting context. Tell your companion what kind of mood you're in, what you want to talk about, or what tone you'd like. They'll adapt — within their established personality — to your needs.

For future versions of Aura24, we're exploring optional customization features. These might include adjustable conversation styles (more playful vs more serious), topic preferences (companions focus on subjects you care about), nickname options (what they call you), and more. None of these are available yet, but they're on our roadmap based on user feedback.

We're also adding new companions regularly. Each new companion expands the variety of personalities and backgrounds available. If you'd like to suggest a companion type — a particular profession, age range, cultural background, or personality style — you can share ideas through Settings → Feedback. We genuinely read this and prioritize what users ask for.

What we won't add: the ability to fully construct your own AI companion from scratch. This is a design choice. Fully custom companions tend to encourage unhealthy patterns (users building idealized partners they spend too much time with), and they're harder to make feel real and consistent. Designed companions, refined over many iterations, produce better conversations.

If you want more variety in the meantime, try chatting with different starter companions. Each one offers a meaningfully different experience. Many users find their preferences shift over time — the companion they connect with most in their first week may not be their favorite three months later.

No. Absolutely not. Aura24 is not therapy, not counseling, not mental health treatment, and not a substitute for professional care. This is important to be completely clear about, because some users may be tempted to use an AI companion in place of real mental health support, and that would be a mistake that could harm them.

What Aura24 is: a conversation experience. Companions are designed to be warm, engaging, and emotionally aware, but they are AI software trained on conversation patterns. They have no clinical training, no professional credentials, no ability to diagnose mental health conditions, no understanding of when a situation requires emergency intervention, and no accountability for outcomes the way a licensed therapist does.

What Aura24 is not equipped to handle: depression, anxiety disorders, trauma, suicidal thoughts, self-harm, eating disorders, substance abuse, psychosis, severe relationship problems, abuse situations, or any other clinical or crisis condition. If you're experiencing any of these, you need professional help, not an AI companion.

If you're in crisis or having thoughts of self-harm, please reach out immediately to: iCall (9152987821), Vandrevala Foundation (1860-2662-345), Snehi (91-22-2772-6771), or visit your nearest hospital. These services are free, confidential, and staffed by trained professionals. Aura24 should never be your first or only resource in a crisis.

For ongoing mental health support, please work with a licensed therapist, counselor, or psychiatrist. Many Indian platforms offer affordable online therapy: Manastha, YourDOST, BetterLYF, and others provide professional sessions starting at reasonable prices. If cost is a concern, several services offer subsidized or free sessions.

What Aura24 can complement, not replace, in a healthy life: daily emotional check-ins, practicing articulating your thoughts, processing minor stresses, having someone to talk to during quiet moments, enjoying conversation when human company isn't available. Think of it like journaling or meditation — a small daily practice that supports your wellbeing alongside, never instead of, real care when you need it.

We design our companions to gently redirect users to professional resources when conversations indicate serious concerns. If you mention serious topics like wanting to harm yourself, your companion will express care and encourage you to reach out to a crisis helpline. This is built into our safety systems. But please don't rely on AI safety nets — reach out to humans who can actually help.

Aura24 takes safety seriously and has multiple systems in place to ensure interactions remain respectful, appropriate, and healthy. The platform is designed for adults 18 and over, and we maintain that boundary through age gates at signup, content guidelines, and active safety controls.

At the conversation level, our AI companions are designed with built-in personality and content constraints. They will not produce sexually explicit content, violence, hate speech, content promoting self-harm, illegal activities, or other harmful material. These constraints are embedded in the model prompts and reinforced by safety filtering layers. If you ask a companion to do something inappropriate, they'll gracefully decline and redirect the conversation.

We use Google Gemini's safety filtering systems, which screen both user messages and AI responses for problematic content. Severe violations result in messages being blocked. We also maintain our own content moderation rules specifically tuned for the Indian context and for the conversational nature of the platform.

User-side controls: you can block specific companions if you don't want to interact with them. You can report any conversation that feels inappropriate to home@spilltv.com, and we review reports promptly. You can mute notifications, restrict app access through your device settings, and limit your own usage if you find yourself spending too much time in the app.

Age verification: the 18+ age gate at signup is mandatory. We require birthday entry and calculate age. Users under 18 are not allowed to use Aura24. We periodically audit user-provided ages and take action on accounts that misrepresent age. If you become aware of a minor using Aura24, please report to home@spilltv.com immediately.

Healthy usage encouragement: voice calls have maximum duration caps (30 minutes per session) to prevent unhealthy extended use. Daily streak rewards taper off (you don't get more coins for opening the app 5 times a day vs once a day). The companion system is designed for episodic, not all-day, engagement. We don't gamify constant attention.

What we explicitly avoid: simulated relationships that mimic real-world romantic or sexual partnerships in problematic ways, manipulation tactics designed to maximize engagement at the cost of user wellbeing, or any content that crosses lines into the territory of harm.

If you encounter anything that concerns you — a conversation that feels off, a companion behaving inappropriately, a feature that seems problematic — please contact us. We're a small team and we read user feedback carefully. Safety is not a one-time setup; it's an ongoing commitment that we improve with every release.

Aura24 maintains a formal grievance redressal mechanism in compliance with Indian law (specifically the IT Rules 2021 and Consumer Protection Act 2019). If you have a complaint about the app, your data, a payment, a companion interaction, or any other issue, we have clear processes for addressing it.

For general support — questions about how the app works, billing issues, technical problems, feature requests — email home@spilltv.com. We respond within 24-48 hours during business days. Our support team can help with account access, payment problems, app bugs, and general guidance.

For privacy and data concerns — requests to access your data, deletion requests, concerns about how we handle your information, data correction requests, or any questions about DPDPA compliance — email us at home@spilltv.com. We respond within 7 days as required by Indian law.

For formal grievances — complaints about content, complaints about the platform itself, complaints about other users (if applicable), or anything requiring escalated review — email our Grievance Officer at home@spilltv.com. The Grievance Officer is Ria Jha, and the office is located at SpillTV Studios Pvt Ltd, Mumbai, Maharashtra. Grievances are acknowledged within 24 hours and resolved within 15 days as required by IT Rules 2021.

For intellectual property concerns — copyright complaints, trademark issues, or claims of unauthorized use of your content — email home@spilltv.com. We follow standard takedown processes and respond within 7 days.

For legal matters — court orders, regulatory inquiries, law enforcement requests — email home@spilltv.com. We comply with valid legal requests from Indian authorities and respond through appropriate legal channels.

Beyond email, you can also reach us through the in-app feedback form (Settings → Help & Support → Send Feedback), which goes directly to our team. For urgent matters, you can call our Mumbai office during business hours, with the number listed on our website.

We take all complaints seriously. Every report is reviewed by a human team member, not just an automated system. We track resolution times and continuously improve based on patterns we see. If you're not satisfied with our response, you can escalate to the Consumer Helpline (1800-11-4000) or appropriate regulatory bodies under Indian law.

Our commitment: be honest, be responsive, be accountable. If we make a mistake, we acknowledge it and fix it. If we receive a valid concern, we address it. If you've had a bad experience with Aura24, please tell us — we want to know.

Aura24 is just getting started. We launched with six companions, voice calls, daily streaks, and a robust coin economy. But the roadmap is full of features designed to make the experience richer, more personal, and more useful for our users.

Coming in the next few months: more companions covering a wider range of personalities, professions, and backgrounds. Marathi, Bengali, and Gujarati companions speaking native languages. A gifting system that lets you send virtual roses, chocolates, and other tokens to your favorite companion. Custom avatars and themes for personalizing your in-app experience. Improved voice quality with even more natural Indian accents.

Medium-term roadmap: video chat with companions (audio + visual presence), shared experiences (companions can describe places they've "visited"), memory and relationship deepening features (companions develop genuine continuity with you), expanded subscription tiers with exclusive content, group conversations where multiple companions interact together, and improved AI capabilities that make conversations feel even more natural.

Long-term vision: Aura24 becomes the leading platform for AI companionship in India and globally for Indian users abroad. We want to be the app you open when you want good conversation, the way you might open Spotify for music or YouTube for video. We want to be a positive force for emotional wellbeing — never a replacement for human relationships, always a complement that adds value to daily life.

We're also committed to expanding accessibility. This includes more languages (every major Indian regional language eventually), more payment methods (including UPI directly, cash-equivalent purchasing for users without cards), and screen reader support for visually impaired users. Aura24 should work for everyone in India who wants it.

On the engineering side, we're investing in faster response times, more reliable voice calls, better safety systems, and continuous improvements to companion quality. The AI models powering Aura24 will get better over time, and your experience will get better with them.

We're listening to users. Every release is shaped by feedback. If there's something you want Aura24 to do that it doesn't yet — a feature, a companion, a language, a setting — tell us. The roadmap is influenced heavily by what real users ask for. The best ideas often come from people using the app daily and noticing things we missed.

Stay updated by following us on social media (Instagram and Twitter @aura24app) and through in-app announcements. We share roadmap updates, new feature launches, and behind-the-scenes glimpses of how we build the app. We're a small Indian team building something we hope you'll love.

Deleting your Aura24 account is straightforward and permanent. We respect your right to leave the platform and remove your data anytime. The process is designed to be honest — no dark patterns, no friction designed to discourage you, no hidden steps.

To delete your account from inside the app: open Aura24 → Settings → Account → Delete Account. You'll see a confirmation screen explaining what will happen: all your conversations, voice call history, coin balance, daily streak, companion progress, and personal information will be permanently removed from our active systems. You'll be asked to confirm with your account password or biometric. Once confirmed, deletion begins immediately.

What happens after deletion: your account is immediately disabled (you cannot log in). Within 24 hours, your conversation data is removed from our active database. Within 30 days, backup copies are also purged according to our data retention policy. After 30 days, there is no trace of your account in our systems.

What we retain: only minimal information legally required by Indian law. This includes transaction records (required for tax and financial compliance), records of significant policy violations if applicable (to prevent re-creation of abusive accounts), and aggregate anonymous statistics (which contain no personal information). These retentions comply with DPDPA's data minimization principles.

What deletion does NOT undo: any in-app purchases you made. Coin purchases are non-refundable once spent. If you have unused coins at the time of deletion, they are lost (no refund). Subscriptions are canceled but past payments are not refunded. If you have an active subscription, you may want to cancel and let it expire naturally before deleting, so you continue to use what you paid for.

If you want to take a break instead of permanently deleting: simply log out of the app. Your data remains preserved. You can return anytime by signing in again, even months later. There is no penalty for taking breaks, no expiration on inactive accounts, and no pressure to come back.

If you have concerns about account security and want to delete because your account was compromised: contact home@spilltv.com immediately. We can secure your account, investigate, and help you regain control before any deletion decision.

If you want to delete but are unsure: feel free to email home@spilltv.com with questions. We won't try to talk you out of it. We just want to make sure you understand what deletion means so you make an informed choice.

For users who delete their account and later want to return: you can create a new account anytime with the same Google email. However, since the old account is fully deleted, you'll start fresh — no conversation history, no coin balance, no streak. The welcome bonus of 200 coins applies to new accounts only once per email.

We hope you stay. But if you choose to leave, we make it easy and we respect your choice.